Thank you for your interest in Essential Serenitys, if you have any questions please feel free to message me at firstname.lastname@example.org
Essential Serenitys will ship out 1-3 business days for blends from Carrizo Springs, TX. Yoga mats can ship out in about 3 weeks, if not sooner.
Shipping Speed & Service:
I ship USPS First-Class Mail Parcel (2-10 days) in package that is size appropriate.
Please remember that once Essential Serenitys drops off your package at the post office we have no control over the delivery speed. It is in the USPS's hands.
If you fear your package is lost please contact USPS. Essential Serenitys is unable to open any USPS cases for you that is the buyers responsibly. You may contact Essential Serenitys for assistance, but we are not responsible for the lost merchandise. If you did not purchase insurance we cannot replace your items.
If you accidentally entered the wrong address when filling out your transaction do not panic! Contact me to let me know you need the shipping address to be changed.
Please make sure I get back to you confirming that I received the change.
I do provide international shipping services.
Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is. I also ask that international customers be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Essential Serenitys if it's being shipped abroad.
Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA. This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information.
Essential Serenitys values its customer service and will happily accept returns for a full refund. Please understand that you will have to pay for return shipping. Mailing Address: Essential Serenitys, PO Box 1712; Carrizo Slrings, TX 78834
Essential Serenitys does offer customized blends, please email me for customized quote.